⚠ Important — Unboxing Video Required

Customers must record a clear unboxing video from the moment they open the package. Returns or exchange requests will not be accepted without a valid unboxing video as proof. No exceptions.

Return Eligibility

We accept returns only in the following cases:

• Item received is damaged or defective
• Wrong size or wrong item was delivered

Returns for any other reason — including change of mind, dislike of fit, or colour preference — are not accepted. All sales are final unless the above conditions are met.

Return Conditions

• Request must be raised within 48 hours of delivery
• Unboxing video is mandatory — no video, no return
• Item must be unused, unwashed, with original tags and packaging intact
• Sale or discounted items are not eligible for return

Exchange Policy

Size exchanges are available subject to stock availability. However, the customer is responsible for all logistics costs — both return shipping to us and re-delivery of the exchanged item.

An unboxing video is still required to initiate an exchange request. If the requested size is out of stock, we will issue store credit.

How to Raise a Request

1. WhatsApp us at +91 8595283611 or email eclatte.store@gmail.com
2. Share your order number and the unboxing video clearly showing the issue
3. Our team will review and respond within 24–48 hours
4. If approved, we will guide you through the next steps

Refund Process

For return or exchange queries, reach us on WhatsApp at +91 8595283611 or at eclatte.store@gmail.com. We respond within 24 hours.